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Anthem ID Card

The first day of the quarter, you may download your insurance ID card. Download Insurance Card Instructions. Physical cards are not mailed to students.


Anthem Blue Cross and Blue Shield
Anthem Doc Find

Steps for finding an Anthem provider: click here

UC SHIP/Anthem
Customer Service Care Line

UC SHIP/Anthem

Customer Service Care Line


UC SHIP/Anthem

Customer Service Care Line

SHS Insurance Office is working remotely!

Please email us at
 SHS Insurance

or Join the QLess Line to speak with an Insurance Advisor by phone.

Hours of Operation
MON      8:00am - 10:30am & 11:30am - 4:30pm
TUES     8:00am - 4:30pm
WED      9:00am - 4:30pm
THURS  8:00am - 10:30am & 11:30am - 4:30pm
FRI         8:00am - 4:30pm

Location: Student Health Service Green Hallway, RM 1708-F

For questions about UC SHIP - using your insurance during the COVID-19 pandemic and campus closures, please see the UC SHIP Frequently Asked Questions page (click here):

UCSHIP FAQ for Campus Closure During COVID-19 Pandemic


UC Student Health Insurance Plan (UC SHIP) Coverage Dates and Prices

Fall 09/27/2020 - 01/03/2021
Undergraduate Student $1,151 / Graduate Student $1,431

Winter 01/04/2021 - 03/28/2021
Undergraduate Student $1,151 / Graduate Student $1,431

Spring/Summer 03/29/2021 - 09/18/2021
Undergraduate Student $1,151 / Graduate Student $1,431

Teach Education Program (TEP)

06/19/2020 - 09/26/2020 | Graduate Student $1,128.50

Freshman Summer Start Program (FSSP)
07/31/2020 - 09/26/2020 | Undergrad Student $562.04

Rates are priced only at a per term amount, there is no prorated monthly rate, so if you are enrolled in the middle of a term you must still pay the full price for that entire term.

For a complete list of dates and deadlines click here.

*NOTE* UC SHIP/Anthem will be secondary if you have other medical insurance coverage. 

Coordination of Benefits when members are insured under more than one plan the coverage under this plan is secondary coverage to all other plans (including Medicare), except Medi-Cal, MRMIP, and TRICARE, for any care not provided by Student Health Services. See plan booklet for more details.

Referrals are required for all appointments outside of SHS within 50 miles of UCSB.

Click here to view the UC SHIP Referral Requirement Policy

After Hours Urgent Care

Please make an appointment at Student Health whenever possible. If care is needed outside Student Health's regular hours, you can call our After Hours Nurseline at 877.351.3457. A list of Urgent Care Centers can be found by clicking the following link: Urgent Care Centers

24 Hour Telemedicine Care

UC SHIP enrolled students can connect with a board certified medical doctor or other certified medical professional by mobile app, web, or phone 24 hours a day / 7 days a week using the LiveHealth Online service. Therapist video appointments are available from 7am to 9pm, seven days a week, and can be scheduled with the same clinician for recurring appointments. 

No referral is needed, there are no co-pays, and LiveHealth bills your UC SHIP  insurance directly. For more information on what is covered click LiveHealth Benefits, and for easy step-by-step instructions click LiveHealth Flyer.

Emergency Care

Go to an emergency facility for treatment. You do not need a referral from a Student Health Services (SHS) provider to receive emergency services. Payment of ER claims is subject to review by Anthem Blue Cross (must meet “emergency” definition according to the UC SHIP Medical Benefits Booklet). *NOTE* - The Emergency Room Providers at Cottage Hospital are considered "in-network" when claims are billed to Anthem Blue Cross for payment review. If you having difficulties with payments due to Cottage Hospital, contact the SHS Insurance office at SHS Insurance Office.

UC SHIP and Financial Aid

If you wish to discuss your options for covering the cost of UC SHIP premiums, you may contact the Financial Aid Office at 805.893.2432

If you attempted to waive UC SHIP and were denied, and want to see if you qualify for financial aid, the Financial Aid Office will need to know that our office has reviewed and denied your request to waive UC SHIP.

The Student Health Center cannot advise you on the various ways to cover the cost of UC SHIP. Please discuss this question with Financial Aid and be sure to let them know that your request for a waiver has been denied.